Cancellation policy

Changed your mind?

No problem, we understand that sometimes plans change.

Cancelling an order

If you’d like to cancel your order, please contact enquiries@saltyearth.uk as soon as possible, quoting your order number.

If your order has already been dispatched, we may not be able to stop delivery. You can still notify us that you wish to cancel and return the order in accordance with your statutory rights.

Cancelling a pre-order

You can request cancellation of a pre-order before dispatch by emailing enquiries@saltyearth.uk with your order number.

When your pre-order is cancelled, we’ll refund any payment already taken for the cancelled items to your original payment method. No further payment will be taken for those items.

If your pre-order has already been dispatched, the cancellation and return arrangements below apply.

Cancellation after delivery

For most goods purchased online, you can tell us that you wish to cancel from the time you place your order until 14 days after the day you receive your goods. You then have a further 14 days after notifying us to send them back.

You may inspect and try on items as you would in a shop. Please return them with their original tags and packaging. We may make a deduction from your refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.

Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning them.

Refunds following cancellation

We’ll refund cancelled purchases to the original payment method.

For goods you are returning, we’ll issue the refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. For orders cancelled before dispatch, we’ll issue the refund within 14 days of being informed of your cancellation.

If you cancel your entire order, we’ll also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable under the statutory cancellation right.

Your payment provider may take additional time to show the refund in your account.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact enquiries@saltyearth.uk with your order number so we can help resolve the issue and arrange any necessary return at our expense.

Your statutory rights

This policy does not limit your statutory rights. Sale items carry the same statutory cancellation rights as full-price items, unless a specific legal exception applies.

If you have any questions about cancelling an order or pre-order, please contact enquiries@saltyearth.uk. We’re always happy to help.