Shipping policy

We want your Salty Earth order to reach you safely and without any fuss.

UK delivery

All UK orders are sent using InPost tracked delivery. Delivery charges are shown at checkout before you complete your order.

In-stock orders are usually dispatched within 1–2 working days. For pre-orders, please refer to the estimated dispatch date shown on the product page.

Parcels usually arrive within 2–4 working days after dispatch. These times are estimates, and delivery may take a little longer during busy periods, around bank holidays or in particularly wild weather. Working days are Monday to Friday, excluding bank holidays.

Tracking your order

Once your order has been dispatched, you’ll receive an email containing your tracking information so you can keep an eye on its journey.

Please check your tracking for the most up-to-date information on your parcel’s whereabouts. If you still need help, get in touch with us at enquiries@saltyearth.uk.

If your parcel is delayed or missing

Occasionally, parcels take a little longer than expected. If your tracking hasn’t updated, your parcel appears to be stuck, or it shows as delivered but hasn’t arrived, please contact us at enquiries@saltyearth.uk with your order number.

We’ll look into it, contact InPost where necessary and keep you updated while we work to resolve the issue.

If your parcel arrives damaged

We take care when packing every order, but parcels can occasionally get knocked about in transit.

If your parcel or its contents arrive damaged, please contact us at enquiries@saltyearth.uk as soon as possible with your order number and, where possible, photographs of the packaging and the item. We’ll help resolve the issue and liaise with the delivery provider where needed.

Incorrect delivery details

Please double-check your delivery address before placing your order.

If you spot an error after placing your order, contact us at enquiries@saltyearth.uk as soon as possible. We’ll do our best to update it, but once your order has been dispatched, we may not be able to redirect the parcel.

International delivery

At present, we only offer delivery within the UK.

We’re looking into expanding our delivery options in the future, so watch this space.