Exchanges, Returns and Warranty

We want you to be happy with your Salty Earth purchase. If something isn't quite right, here's what to do.

Changed your mind?

For most items bought online, you have 14 days from the day after receiving your order to let us know that you wish to cancel your purchase. You then have a further 14 days after notifying us to send the item back.

You may inspect and try on items as you would in a shop. Please return them with their original tags and packaging. We may make a deduction from your refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.

Please contact us at enquiries@saltyearth.uk, quoting your order number. We'll provide the return details you need.

For change-of-mind returns for a refund, you are responsible for the direct cost of return postage. We cover return postage for faulty, damaged or incorrect items, and postage for exchanges as explained below.

Refunds

Refunds will be made to the original payment method used for the purchase.

For goods you are returning following cancellation, we'll issue your refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. For orders cancelled before dispatch, we'll issue your refund within 14 days of being informed of your cancellation.

If you cancel your entire order, we'll also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable under the statutory cancellation right.

Your bank or payment provider may take a few additional working days to show the refund in your account.

Faulty, damaged or incorrect items

If your order arrives damaged or faulty, or you have received the wrong item, please contact us at enquiries@saltyearth.uk as soon as possible.

Please include your order number and, where possible, photographs of the item and packaging.

We'll assess the issue and work with you to arrange the appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund in accordance with your consumer rights.

You won't be asked to pay return postage for an item that is faulty, damaged or was sent incorrectly. Please contact us so we can arrange the return.

Exchanges

If you need a different size or colour, please contact us at enquiries@saltyearth.uk with your order number.

Where possible, we can arrange an exchange, subject to availability. We cover the postage for returning your item for an exchange and sending the replacement to you. Please contact us before posting the item so we can arrange the return.

If the replacement item isn't available, we'll explain the options available to you.

Returning your item

Please contact us before sending a return so we can provide the correct return details and match it to your order.

Please package returns securely. If you're arranging your own return postage, we recommend using a tracked service and keeping your proof of postage.

This policy does not limit your statutory rights. Sale items carry the same statutory cancellation rights as full-price items, unless a specific legal exception applies.

If you're unsure whether something can be returned, drop us an email at enquiries@saltyearth.uk. We'd much rather you asked than worry about it.

Warranty
At Salty Earth, we are committed to providing you with high-quality outdoor clothing designed to withstand the rigors of your adventures. We stand behind our products and offer a 3-month warranty to ensure your satisfaction.

At present, we only offer delivery within the UK.

We’re looking into expanding our delivery options in the future, so watch this space.